Policy

📦 Shipping Policy

How long will my order take?

We want your Glow Me goodies to arrive as quickly as possible! Here's what to expect:

All orders are processed Monday–Friday, excluding public holidays.

Order tracking: Once your order has been dispatched, you will receive a confirmation email with your tracking number. Please allow 2–5 business days for tracking information to update.

Important notes:

• Orders cannot be modified or cancelled once they have been placed
• Glow Me is not responsible for delays caused by customs, postal services, or circumstances outside our control
• Shipping times are estimates and may vary during peak periods (holidays, sales events)

Customs & duties: International orders may be subject to customs fees or import duties upon arrival. These charges are the responsibility of the customer and are not included in your order total.

❌ No Returns & No Refunds Policy

All sales are final.

Due to the nature of our products (beauty and personal care items), Glow Me does not accept returns or offer refunds once an order has been placed and dispatched.

We know this might feel strict — but here's why: for hygiene and safety reasons, we are unable to resell beauty and skincare products once they have left our warehouse. This policy helps us maintain the highest standards for every customer.

We've got you covered if:

While we don't accept returns, we absolutely want you to have a great experience. We will offer a full replacement or store credit in the following cases:

• 📦 Your order arrives damaged or broken
• 📬 Your order is lost in transit
• ❌ You receive the wrong item

To raise a claim, email us at hello@byglowme.com within 7 days of delivery with:

1. Your order number
2. A clear photo of the issue
3. A brief description of the problem

We will review your case and respond within 2–3 business days. 🤍

Please note:

• We do not cover issues caused by incorrect shipping addresses provided at checkout
• Change of mind, incorrect size or shade selection are not covered under this policy
• Claims submitted after 7 days of delivery will not be accepted

We appreciate your understanding and are always here to help make things right. 💕

🔒 Privacy Policy

Last updated: May 2026

At Glow Me ("we", "us", "our"), your privacy matters. This policy explains how we collect, use and protect your personal information when you visit byglowme.com.

1. Information we collect

We may collect the following information when you visit our store or place an order:

• Name, email address, phone number and shipping address
• Payment information (processed securely — we never store card details)
• Browsing behaviour, pages visited and products viewed
• Device information and IP address via cookies

2. How we use your information

We use your data to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Provide customer support
• Personalise your shopping experience
• Send marketing emails (only if you opt in)
• Show you relevant ads on platforms like Meta and Google

3. Sharing your information

We may share your data with trusted third parties including:

• Shopify — our e-commerce platform
• Payment processors (Stripe, PayPal, etc.)
• Shipping carriers to fulfil your order
• Advertising platforms (Meta, Google) for targeted ads

We do not sell your personal information to third parties.

4. Cookies

We use cookies to improve your browsing experience, remember your preferences and analyse site traffic. You can manage your cookie preferences through your browser settings or our cookie banner.

5. Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Opt out of targeted advertising (see our Privacy Choices page)

To exercise any of these rights, email us at hello@byglowme.com

6. Data retention

We retain your personal data for as long as necessary to fulfil your order and comply with legal obligations. You may request deletion at any time.

7. Security

We take reasonable measures to protect your personal information. All transactions are encrypted via SSL. However, no method of transmission over the internet is 100% secure.

8. Children's privacy

Our website is not intended for children under 16. We do not knowingly collect data from minors.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Contact us

For any privacy-related questions: 📧 hello@byglowme.com 🌐 byglowme.com