Terms of service

Terms of Service

Effective date: May 2026 Last updated: May 2026

Please read these Terms of Service carefully before using our website or placing an order. By accessing or using byglowme.com, you agree to be bound by these terms.

1. About Us

Glow Me is an online retail store specialising in beauty, skincare and personal care products, operating under the domain byglowme.com.

For any enquiries, please contact us at: 📧 hello@byglowme.com

2. Acceptance of Terms

By visiting our website, creating an account or completing a purchase, you confirm that you:

Are at least 18 years of age, or have parental/guardian consent
Have read, understood and agree to these Terms of Service
Agree to our Privacy Policy, Return & Refund Policy and Shipping Policy

If you do not agree to these terms, please do not use our website.

3. Products & Availability

We reserve the right to:

Modify, discontinue or limit the availability of any product at any time without notice
Limit the quantity of products available for purchase
Discontinue any product at any time

Product images on our website are for illustrative purposes only. While we make every effort to display colours and details accurately, we cannot guarantee that your device's display will reflect the exact appearance of the product.

4. Pricing & Payment

All prices are displayed in the currency applicable to your region and are inclusive of any applicable taxes unless otherwise stated.

We reserve the right to change prices at any time without prior notice. The price charged for your order will be the price displayed at the time of checkout.

We accept the following payment methods:

Credit and debit cards (Visa, Mastercard, American Express)
PayPal
Apple Pay / Google Pay
Any other payment methods displayed at checkout

All transactions are processed securely. Glow Me does not store or have access to your full payment details.

5. Orders & Contract

Placing an order on byglowme.com constitutes an offer to purchase. An order confirmation email does not constitute acceptance of your order. We reserve the right to cancel or refuse any order for reasons including but not limited to:

Product unavailability
Errors in pricing or product description
Suspected fraudulent activity
Failure to meet eligibility requirements

A contract between you and Glow Me is formed only when your order has been confirmed and dispatched.

6. Shipping & Delivery

We ship to the United Kingdom, United States, Australia and the European Union. Estimated delivery times are provided as a guide only and are not guaranteed.

Glow Me is not responsible for delays caused by customs, postal services, or circumstances beyond our control. Please refer to our full Shipping Policy for details.

7. Intellectual Property

All content on byglowme.com — including but not limited to logos, text, images, graphics, product descriptions and design — is the property of Glow Me and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or use any content from this website without our prior written consent.

8. User Conduct

By using our website, you agree not to:

Use the site for any unlawful or fraudulent purpose
Attempt to gain unauthorised access to any part of the website
Transmit any harmful, offensive or disruptive content
Use automated tools to scrape, crawl or extract data from our website
Impersonate any person or entity

We reserve the right to restrict or terminate access to our website for any user who violates these terms.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those sites, and Glow Me is not responsible for their content, privacy practices or terms. Accessing third-party links is at your own risk.

10. Disclaimer of Warranties

Our website and products are provided on an "as is" basis. To the fullest extent permitted by law, Glow Me makes no warranties, express or implied, regarding:

The accuracy or completeness of information on the website
The availability or uninterrupted operation of the website
That the website will be free from errors, viruses or harmful components

11. Limitation of Liability

To the maximum extent permitted by applicable law, Glow Me shall not be liable for any:

Indirect, incidental or consequential damages
Loss of profits, revenue or data
Damages arising from your use of or inability to use our website or products

Our total liability to you for any claim arising from your use of our website or purchase of our products shall not exceed the amount you paid for the relevant order.

12. Indemnification

You agree to indemnify and hold harmless Glow Me, its owners, employees and affiliates from any claims, damages, losses or expenses (including legal fees) arising from your violation of these Terms of Service or misuse of our website.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using byglowme.com, you consent to the collection and use of your information as described in our Privacy Policy.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website following any changes constitutes your acceptance of the revised terms.

We encourage you to review this page periodically.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

For customers in the United States or Australia, any disputes will be subject to the laws of your applicable jurisdiction to the extent required by local consumer protection law.

For customers in the European Union, mandatory consumer protection rights under EU law are not affected by these terms.

16. Dispute Resolution

We encourage you to contact us directly to resolve any dispute before pursuing formal legal action. Most issues can be resolved quickly and fairly by reaching out to us at hello@byglowme.com.

If a resolution cannot be reached, disputes will be handled in accordance with the governing law outlined in Section 15.